Client Testimonials | Gastonia, NC | Dilling Heating & Cooling

Google Rating

4.9

Based on 1100 reviews

Dilling Heating & Cooling

4.9

Patricia Saunders

19:45 03 Oct 22

Very professional and informative.

Jeff Hinsley

13:09 01 Oct 22

System failed,called response was terrific . Service personnel was on job in 45 minutes

Geary Robinson

16:15 30 Sep 22

Ann La Far

15:26 30 Sep 22

The repairman came out diagnosed and repaired in less than 3 hours!! Included them making a trip to Charlotte to pick up parts!! Michael did a Great job!!!

Greg Bland

20:25 29 Sep 22

Exactly what was expected. Technician called an hour before my appointment. Showed up 15 minutes early. Technician was polite and professional. He made sure our heating system was ready for when we need it.

Donna Bradshaw

18:54 29 Sep 22

This is an awesome business and they have friendly courtesy service. They keep me up to date with what needs to be done on my heating and cooling system. Thanks alot for your services

Daniel McNulty

18:39 29 Sep 22

They called me before they arrived and were extremely professional and knowledgeable. I was extremely impressed with the technician.

Cheri Ellis

17:25 29 Sep 22

Cody was great ! On time, very helpful and knowledgeable. Wonderful first impression of your company.

Barbara Maillet

23:37 27 Sep 22

Cody P. came to my home after normal business hours to address a cooling issue I was experiencing. He was extremely professional and knowledgeable. Thank you, Cody!

Ty Witt

20:28 27 Sep 22

Melvin Gosnell

20:04 27 Sep 22

Cody Penney rocked

Ronn Gusaas

19:14 27 Sep 22

2022-09 Dilling out to check AC not working. Discovered leaking AC coil. (Likely the 2022-08 issue undetected)Excellent response time and service as usual!2022-08 Dilling out to check AC Ozone Scrubber. Nick Maiocco provided awesome service, answered my questions and provided options for resolving our issue. Thank you Nick & Dilling...2022-03 Dilling just completed install of a two stage furnace and AC, all which was done in a day. They were courteous and the workmanship was excellent. I had questions on how to approach running gas to my garage and the showed me where to tap in and where the gas shutoff was. I am very pleased both with the equipment, the install, and the price.

Pearldora Smith

21:53 26 Sep 22

Stephen Padgett

19:29 24 Sep 22

Excellent service 👍.

Matt M.

19:27 23 Sep 22

Our AC compressor stopped working last night and I quickly hopped on Google read some reviews and gave Dilling a call.I was greeted by a polite woman on the phone who took my info and scheduled my appointment for the next day. I appreciate the confirmation texts for both the scheduled appointment and as the technician was on his way.Dre was the tech that showed up. I'd give him 10 stars if I could! He answered all my questions thoroughly, showed me the issues with our unit and offered multiple solutions for a repair. Unfortunately, our unit suffered some severe voltage issues and a repair couldn't be made but Dre had our warranty claim sorted out and another visit scheduled before he left. Top notch service. I will absolutely recommend Dilling to neighbors and anyone in earshot that needs any HVAC services.

Mike Mayhue

17:23 23 Sep 22

I ended up having an issue that required a plumber instead of an HVAC technician, but the HVAC rep that was sent out to me was very helpful and gave great advice. I’ll be coming back to them if I have any HVAC issues in the future. Thanks!

Dana Silva

20:03 22 Sep 22

Excellent service. Same day service for a new client.

Barry Childers

19:59 22 Sep 22

Excellent. Very professional. Clean up was great. Nice guys. Will recommend to other people

George Simmons

17:55 22 Sep 22

Did not use yet.

Roby Fox

15:40 22 Sep 22

Jordan was polite and knowledgeable

joe de jesus

15:34 22 Sep 22

they tell you 12 month with no interest then they finance you to the most expensive finance co with high interest they can find

Stephen Fairman

20:53 21 Sep 22

Professional service from quote to completion of job, including cleanup. Fair pricing, fast service. Highly recommended.

Melissa Wittmer

17:09 21 Sep 22

They installed a new ac and were great. Answered all questions and were reasonably priced.

Darryl and LeeAnne Trull

23:19 20 Sep 22

Cody was very professional, very polite, very knowledgeable, very informative. Would recommend him to anybody.

Brandon Parker

19:06 20 Sep 22

My A/C went out and I had Dilling’s come out to take a look. My system was 18 years old so I knew it was on its last leg. Jimmy came out and pretty much confirmed it but got it running while he was there. That afternoon Owen came out to give me an estimate on a new unit and within 24 hours of Jimmy coming I had a new unit installed and back cool again! Great service all around from them and Kellen and his guys on the install. Highly recommend!

Richard Johnson

20:08 19 Sep 22

The service and the people are great at what they do!!!

B T

19:43 19 Sep 22

Hands down professional! Always respects your time! Honest is a huge key! A++++

Mark Hullender

00:04 17 Sep 22

On time and efficient.

Jayne Ross

16:09 16 Sep 22

All great

Benita Robinson

13:21 16 Sep 22

Dilling is the best, appreciate them so much!!

Rosa Robinson

23:55 15 Sep 22

We are purchasing a house and needed an HVAC inspection. Seth is a pleasant gentleman who was very thorough. He did a complete check of the system, explained what he found in a way that was easily understood. He provided the paperwork that we requested. I was very pleased.

Margret Adams

18:36 15 Sep 22

Did a very good job yes

kelli traywick

16:31 15 Sep 22

Technician diagnosed problem quickly and took time to answer any questions. Very courteous and professional

Wendy Stevens

21:54 14 Sep 22

Derek Crosby is the best service technician I've ever experienced. Did quality work & was very professional - highly recommend to everyone

Heather Gerardot

21:39 14 Sep 22

Derek Crosby did a very good job communicating exactly what he was doing to my system. He was very professional and confident with his assessment. He spoke about the company in a very positive way, which assured me I went with the correct company.Overall on a 1 to 10 scale I would give him a 20. I would have purchased anything from him and felt confident that I did the right thing!!!Great employee, I am a Dilling user for life!!Thank you so much!

Jordan Chapman Entertainment

20:28 14 Sep 22

Very professional! Wes was great to work with!

Lisa Gray

15:52 14 Sep 22

Every Dilling Tech that has come out for maintenance has been engaging & professional. We get alerts that they are on their way, & they complete their inspections & maintenance in a timely manner. We have been pleased with our interactions with Dilling!

jamelh elasmar

14:36 14 Sep 22

Madison Dulin

13:33 14 Sep 22

Wes & Cody are amazing! They have great customer service, very knowledgeable, and they both have a great personality. Will continue to use this company!

Paul John

13:31 14 Sep 22

Cody Moore is an outstanding technician!!!

Shelby Morris

13:19 14 Sep 22

Wes was great! Attentive and over all great service!

Prestin Parsons

13:18 14 Sep 22

Above and beyond service! Wes Livingston really went out of his way to get us up and running! Can’t say enough good things about this guy and this company!!

Deanna Ball

13:17 14 Sep 22

Had two gentleman give me a quote today they were very respectful

Leah Keen

13:15 14 Sep 22

They did an great job.These guys were very respectful and did a wonderful job!!

Logan Moore

13:10 14 Sep 22

Caleigh Carey

13:07 14 Sep 22

Great Service!

13:07 14 Sep 22

12:52 14 Sep 22

12:48 14 Sep 22

12:47 14 Sep 22

This is a great company. Derek was professional, attentive & so sweet! He did a wonderful job and worked quickly & went above and beyond to take care of my cooling system!

Brandon Melton

12:44 14 Sep 22

Jeremy Willcox

22:50 13 Sep 22

Dilling made it easy and pleasant enough to spend a ton of money and did a great job with the removal / replacement / installation of a new better quality system.The techs were super courteous about being in my home with me and were super polite.Thank you to Dylan (sales) and techs involved.

Kesha L

22:15 12 Sep 22

Dilling is always efficient. They get me in same day and provide maintenance twice a year. Great service.

Patricia Barker

21:48 12 Sep 22

The service I received from this company was excellent. All the staff members were knowledgeable and accommodating. I will be referring friends and family to this business.

Terry Champion

16:11 12 Sep 22

Install team notified me prior to arrival. Install team was very thorough, very informative. Install team addressed several issues. Install team cleaned after work was completed. Overall very satisfied.

Connie Byrne

12:34 10 Sep 22

My technician, Luke, did a complete diagnostic on my heat pump and assured me that it was, in fact, in good working order. I had been told by another company that it needed to be replaced. While the unit is nearing its probable end, it has not by any means bitten the dust.I am more than happy with the service I received. Luke was very professional, direct and honest and a real pleasure to work with. I was more than happy to go ahead last year and sign on for their HVAC Service package. I would highly recommend Dilling Heating and Cooling to anyone wanting the services of a great HVAC service.

Marsha Houser

22:00 09 Sep 22

Andrew was amazing, the whole team is wonderful

Nathaniel Thompson

21:20 09 Sep 22

Repair Day Update: A/C is fixed and ready to go! Greatly worked around my schedule and arrived on time with the part as promised! It’s a great feeling when “THE” problem is found and not “A” problem. That’s where knowledge and experience combine beautifully giving the customer that peace of mind and confidence. Cody at Dilling Heating & Cooling has given us both, thank you again! We hope to have you back for our regular maintenance.

Jonathan Curtis

20:54 09 Sep 22

Nick was knowledgeable, prompt and very professional.

Dennis Warlick

19:37 09 Sep 22

I called with A/C issues and Dilling was fixing my problem within a couple of hours. Got my old unit limping along and then set me up with a new, more efficient system. All this in just a few days. Great work. Courteous and professional staff. We're now long-term customers.UPDATE: Even the county inspector acknowledged that DILLING consistently did great work.

M Bartrop

19:49 08 Sep 22

The technician, Jimmy Barlow, arrived well within the estimated time for the semi annual maintenance call for my mini split system. He was thorough and very professional. I’m very pleased with everything. Thanks, Dilling!

Kayla Armstrong

18:11 08 Sep 22

Nathaniel Thompson

14:59 08 Sep 22

This call was my first experience with Dilling Heating & Cooling. My A/C stopped pumping cold air and I needed help fast. They were able to get a tech to my location within 2 hours of my call, phenomenal! My tech, Cody, was the most impressive part of my experience. Cody absolutely loves his profession. He’s incredibly knowledgeable and informative. I never felt a single dose of distrust or worry. Cody identified my problem within 30 minutes of his arrival and set me up for a next day repair as the part is ordered and shipped. What an amazing business who cares for their techs. That care has transcended down to customer experience. I’m thrilled and happy to continue business with Dilling Heating & Cooling, thank you!

Andy Crotts

14:21 08 Sep 22

Nick did a great job explaining our system needs. Very professional company.

Brandon Smith

04:29 08 Sep 22

My experience will Dilling was great. I worked with Wesley and he was a great technician! 10/10 would recommend him and this company.

Brooks Printing Equipment

23:58 07 Sep 22

The Dilling team is awesome, they're on time, they do great work at a fair price. We call them for all of our heating & air needs.

Kristen Murphy

23:56 07 Sep 22

Highly recommend! The tech, Wes, was very friendly and knowledgeable. They gave us many options from repair to full unit replacements, but were not pushy at all. Just wanted to help us make the right decision to fit our budget and needs.

nick murphy

23:44 07 Sep 22

Our AC went out and we called Dilling at 6AM. Not only did they answer quickly but they had a tech at our house that same afternoon. Wes was extremely knowledgeable, and professional. He even walked me through different tips & tricks to make sure we are taking care of our unit properly.

staci darville

23:00 07 Sep 22

Great service !!! Wes was on time and very knowledgeable

Walter Gray

21:56 07 Sep 22

Well mannered, efficient, and thorough. We are on a service contract, and have been well-satisfied for several years

Cathy barnby

18:03 07 Sep 22

Honest, helpful, with family owned business feel. Unfortunately, my system and ducts need replaced. But feel they will give me a fair deal. Came fast and explained everything.

Janice Crook

17:21 07 Sep 22

John was so nice and was right on time and helped us with everything we needed.

Jenn Karstens

16:02 07 Sep 22

Dre was really friendly and professional. He explained things to me without making me feel stupid, a huge plus for a 1st time homeowner. I have 2 dogs and they made sure to have someone come out as soon as possible so the house would be cool enough for them.

Randy Redmond

00:43 07 Sep 22

Jordan came right out and inspected the system within hours. I didnt like what he had to say about a system that was only 4yrs old, but I couldnt argue the obvious errors in the system. I didnt let them replace everything like they were wanting to, but I appreciate an honest evaluation. Good information to discern and prioritize moving forward.

Drake Dufault

22:12 06 Sep 22

Promise Hill

18:47 06 Sep 22

Quez Modifications

18:38 06 Sep 22

Best company ever, great service, and customer service 100% recommend this company!

Cathy MIller

13:07 04 Sep 22

The whole team was friendly and professional. Would definitely use them again.

Larry Mccarley

21:19 03 Sep 22

Bobby Franklin

20:14 03 Sep 22

Great communication, on time service call, responded quickly for our needed service. Will certainly use this company again, Wes was a pleasant and polite serviceman who answered all our questions.

John Carney

19:18 02 Sep 22

GREAT!! The A team Dre, Ross, Kellen, Todd and Jordan were all PROS. They installed the entire HVAC system SO professional it's first rate. On time, courteous, honest and have integrity. We will be recommending them to friends and family. Our system is running smoothly and looks great! Thank you all!

CHEP DIESEL

19:49 01 Sep 22

RICKI HINES

13:50 01 Sep 22

Dre from Dilling Heating and Cooling was excellent, professional, on time, WONDERFUL! We signed up for the maintenance plan. So glad I chose this company!

bonnie Hellams

22:15 31 Aug 22

Very professional and friendly. Quickly responded to my request for a quote and installed my new AC and heater within days of the first contact. They did not presser me in anyway to “buy now” and gave me several options on the new system.

Susan Leonhardt

20:22 31 Aug 22

I have had the best customer service experience ever with Mary Kate. If you have problems or concerns she is the one to help you. I had some issues along the way with the installation of my new system and she had a service tech out same day with the problem fixed each time. HVAC tech Jimmy was the best as well. Friendly and very helpful. I highly recommend Dilling Heat & Air.

littlebit

17:01 30 Aug 22

Representative Ross came out for a quote on a AC /Heating system.He was very helpful, professional and knowledgeable.

Rosemary Queen

15:37 30 Aug 22

Tyler

14:24 30 Aug 22

jayne ross

13:08 30 Aug 22

Technician was very professional, knowledgable, sympathetic to my issues

Bob Rice

23:03 29 Aug 22

Excellent service’

Andy Robinson

15:27 29 Aug 22

Kelly Brigman

20:01 26 Aug 22

Looks out for what’s best for the client - very professional and quick. Great quality

Tameka Byers

17:34 26 Aug 22

Technician was very helpful. He put up my air vent for me as well as looked at my gas fire place.

Melanie Smith

17:11 26 Aug 22

These guys finished the job in half the time I expected. They were thorough, efficient, and were respectful of me and my home. I highly recommend them!

Jason Parsons

20:51 25 Aug 22

The representative who came out quote a new A/C was professional, friendly, and thorough.

Bryan Huggins

18:37 24 Aug 22

Great responsiveness from customer service to schedule my service appointment. Owen arrived and was completely professional and also very easily identified the issue. He replaced the part quickly and also completed a thorough servicing of the unit for the rest of the summer.

Terry Davis

23:56 23 Aug 22

They were very professional and real nice

Christopher Cooper

18:29 23 Aug 22

Crew was very responsive and helpful. Went above and beyond to help and ensure equipment was installed promptly and correctly.

Shiri Libman

23:52 22 Aug 22

diane smith

17:02 22 Aug 22

The technician was very professional and nice. Did his job very well.

John Anklin

14:31 22 Aug 22

Much better experience second time around Jordan very professional and knowledgeable in his Field

Ken McDaniel

18:50 20 Aug 22

Billy Justice

01:09 20 Aug 22

curtis mozack

21:14 18 Aug 22

Everyone was professional. Salesman gave me a good price. Installers arrived on time. First class outfit.

Margaret Kerlin

19:12 18 Aug 22

Jordan was professional and courteous. He was thorough and made sure to show us what the problem was. His honesty when it came to our system was appreciated and he was very knowledgeable.

Brant Patton

16:10 18 Aug 22

Dilling’s technician Dre was punctual and professional, and was able to complete the work we needed at a very reasonable price. We will definitely work with Dilling again in the future.

Robert Griswold

10:40 17 Aug 22

First: Lori at the office answered the phone. Shocking. She was friendly, polite and professional. Second: Owen the salesman called and came out to the house on time. Owen was knowledgeable, clean cut, polite and patient as my wife and I don’t generally make expensive decisions on the spot. He went over options and though I was not happy with the pricing my wife and I realize that the costs of everything is just what it is. After an hour+ we decided to move forward with the project. We needed to upgrade our 18 year old HVAC. Hoping and expecting the installation to be just as professional as the office and sales experience, which ultimately is the reason why we decided to spend our money with This company. A+ so far. Great Job Lori and Owen

Thomas Stevens

22:48 16 Aug 22

My air conditioning went out at my business today. I got in contact with Owen Wilson, a comfort advisor at Dilling. He helped me diagnose the issue over the phone and was able to get Mike Horton, a service tech, out the same day. The issue was corrected quickly and the pricing was fair. I’ll be using Dilling moving forward for my HVAC needs because of this experience.

Danny Helms

21:17 16 Aug 22

daniel viteri

16:20 16 Aug 22

Cody was timely and professional

David Graefe

10:44 16 Aug 22

Outstanding service and great quality

Steven Stone

21:33 15 Aug 22

Nick arrived within an hour or so of my initial call and was very professional.

Katie Branch

20:47 15 Aug 22

Ashley Burleson

20:05 15 Aug 22

After an estimate for the job, the installers came out and put the unit in. They identified an issue that wasn't initially addressed, but it wasn't long before another team came out and fixed the issue. The quality inspector was also helpful in explaining how to address small air returns (due to the age of my house) to better enhance the operation of my unit. Overall I am pleased. Dilling has been easy to contact and quick with responses. I would recommend them for your installation.

LORI CLONTZ

17:39 15 Aug 22

Jimmy was great. He spoke with us prior to doing the inspection of the unit. He came in the house, explained everything. Showed us a video of the problem in our crawl space. Unfortunately we need to buy new unit, but I'm not upset after Jimmy explained everything to us. I received a text message saying he was on his way along with his picture, so I knew who was coming to my door. The next step is tothe estimator come out and that's when we get into pricing and about the units and such, the greatest thing is he's coming out tonight. He was thinking about us not having air, then going home for the night. I would recommend this company just based on this alone. I didn't want to wait until Monday before he came out when I have no air in my house. I would give the company as a whole 10 stars, Jimmy by himself 20 stars. Now we wait and see how Owen will impress us. Will post more later. My second post is about Owen, he was professional, friendly, and he knows his stuff. My dog fell in love with Owen. He didn't. His estimate gave us four options to choose from, he helped My husband and I to choose the best one for our house. We did finance the units, that was easy with Owen. Couple questions and boom. He had everything out there for us. He gave us options and explained every option of the financing for us to make an informed decision. It was a Saturday night. He was here when he said he would be. He answered all of our questions, showed my husband exactly what was wrong with her unit, he was just fantastic. There's no other words to describe the service that we received from him. Now today I had four guys here installing my new unit. Every one of them were friendly, and professional. When they brought out the new unit. They put everything together in one pile. And all the small stuff went in the box my new unit came in. I appreciated how they kept everything cleaned up. My unit is running fantastic, a lot better than my old one. And I cannot say enough about the experience that I received. Everyone that came to my home was respectful and they listened. They didn't talk over you. That is hard to find. I would highly recommend Dilling heating and cooling for all your needs. You will not go wrong by contacting them. You will be pleasantly surprised in how they make you feel comfortable with your decisions. Please if you need any heating or cooling, please call them, they deserve your business and you deserve the best!!

Alea Bundy

14:51 15 Aug 22

They are always so professional and knowledgeable. Doesn't take long to get an appointment and they do great work! We have the maintenance plan and it's well worth the money!

Zach Martin

21:40 14 Aug 22

Quick and knowledgeable repair

Molly Diaz

21:44 13 Aug 22

Bobby Ray

15:13 13 Aug 22

This story starts back in April, when a competitor company fixed a leak in my outdoor A/C system. We recently bought the house and I asked if the model was good enough or if we need to consider replacing it. That tech shared it was a solid brand and it wasn’t necessary. This was when it was 75 degrees outside.Faster forward to this past week, the unit sprang another leak. The same technician was dispatched, came significantly earlier than scheduled, and shared with my wife that the brand we own is actually a super cheap brand and we needed a replacement— the same replacement I asked about back in April. He shared that someone would give us a call the next day as it was after hours to get a new unit and could be installed sometime next week. He had no real solution for what could be done in the interim. Then we had to pay him for his visit.I was so irate I asked a family member and they provided Dilling as possible option. I called dispatch, shared my story, and she shared that they’d send someone out at no cost for a second opinion and the dispatcher assured me the individual sent would be knowledgeable. Jordan was prompt and professional and explained that my unit did need to be replaced and the previous work in April by Sky HVAC actually made it impossible to service. When we asked how soon we could get this done, he called and got us connected with Andrew. Andrew came to our home at 8pm after dinner to assist us with getting a new system and had a portable AC for us to use while waiting for our install. He went over all the details and his recommendations and had us scheduled the very next morning. Jordan and Ty were here right on time and got everything installed and working. They were also fantastic.The Cliffsnotes version of this is everyone at Dilling we interacted with were professional and empathetic— they listened to us and got us the assistance we absolutely needed. I can’t thank them enough for not only what they did, but the highest level of service and care they provided while doing it.

David Philemon

01:07 13 Aug 22

We were very satisfied with the technician Nick, he found the issue and got us going again. He was knowledgeable and very professiona, highly recommend him.

randy garrett

22:30 12 Aug 22

Nathan White

22:00 12 Aug 22

Very good technicians and installers. Quality is excellent work craftsmanship is excellent. I would recommend them to everyone. My service tech, Jason Johnson was very professional and very knowledgeable and got my unit up and running.

billie ramseur

21:49 12 Aug 22

Jordan was very knowledgeable, kind and courteous most importantly honest.

Alec Tenne

20:05 12 Aug 22

Dilling Heating and Cooling was fantastic to work with. I called them in the morning when I had an issue with my HVAC system. They had a tech out a few hours later! Jon was great! He walked me through everything he was doing and what to look for in my system. He provided options for me and objectively went over the pros and cons of each while letting me make a decision on what we wanted to do for our system. He completed all of the work on the spot quickly and professionally. I highly recommend using them for honest and timely work.

JH Grier

17:31 12 Aug 22

Seth is phenomenal, professional, and pleasant.A true asset to Dilling.

Jerry Moore

21:01 11 Aug 22

We used Dilling Heating and Air Conditioning for replacing our two old central A/C units and furnaces earlier this year. Todays visit was just to clean the equipment and inspect it. The technician (Cody) was very prompt, courteous, professional, and knowledgeable. I would not have expected anything different because that’s how everyone at this company treats the customers. I would recommend them to anyone needing services that they provide.

Janice E Davis Currence

19:02 11 Aug 22

Cody was our service technician. He called before coming with an eta. Very courteous and delivered service with a smile. Blessings to the Dilling Team.

Rebecca Caudill

15:36 11 Aug 22

Norm Meeks

14:39 11 Aug 22

All good!

Michelle Morris

13:28 11 Aug 22

On time, budget friendly, this company stands behind their work!

ALEANNOTALIEN

22:57 10 Aug 22

Came home at 2:30 no air it was a 90+ degree day. Called my old HVAC guy number was out of service so hit and miserable I googled HVAC repair near me and Dilling Heating and Cooling popped up at the top of the list. Right away I saw their 5 star rating with 993 reviews. I read at least 30 reviews all 30 sang their praises. I called at 3 for tech to come service freon. Tech was here 3 hours later on time as promised. Jimmy came with a smile and very professional. After 10 minutes of diagnostics Jimmy asked if he could show me the issue. Jimmy was very transparent and explained that our 22 yr old system was on its last leg. I knew he was speaking truth because the unit has been screaming the whole Summer trying to beat the heat and the house never was really cool enough . He explained he could fill it full on freon which would cost $900 approx but there was no guarantee it would even work after that. He also explained they no longer make R22 freon just as a previous HVAC company told me so I knew a replacement was inevitable. We opted for replacement so Jerry stated he would have someone cone by THAT evening to give us our options. Andrew also came in with a smile and a handshake. Andrew spent well over an hour going over our options and answering even the silliest of questions we had. He pulled up pictures so that we could see what the final project would look like. He was very thorough in explaining the systems features, warranties and financing options. He did not feel like a pushy salesperson, in fact hee said they were a customer service company that deals in heating and cooling. I like that motto. When I asked how far push back are they Andrew stated they would be out tomorrow for installation. Shock, I know I was also. Andrew even asked for the vacuum to get up some of the insulation that fell down from the attic, now who does that these days? To put the icing on the cake he even offered to bring in and set up a portable air conditioning unit for the night. We declined, but don't make the same mistake we did accept the offer, you'll regret if don't. The next day as promised Kellen and three other techs were here bright and early. These gentlemen worked outside in direct sun and a hot attic on a 90 degree plus day. They were very professional, mannerably and took care not to damage any floors or walls when removing and installing equipment. It's 6:00 pm and I am relaxing in a very cooled (like I've never felt in this house before 76 degrees). Kellen and the crew cleaned up any areas they were in and they didn't even trample my flower bed. Now how many times can you say that about a service company. We are very pleased with everyone we interacted with and their service. I give them 5 stars and once inspection is completed they will be my recommendation to anyone. Oh and by the way, you get an email WITH a picture of Dilling employee who is coming to your home so you know who to look out for. How cool is that!! Thanks guys for all your hard work!!!!

Beverly White

20:46 10 Aug 22

Dilling heating and cooling in a word is excellent.

Monique Steele

19:18 10 Aug 22

Our AC went out and we were looking for someone that could come the same day. They were able to send someone out immediately. ‘John Boy’ was our repair professional. He arrived promptly and fixed our air conditioning unit within minutes. Excellent service and would definitely recommend ‘John Boy’ and Dilling Heating & Cooling.

Lacey Noah

18:54 10 Aug 22

Always quick to come help with any issues

Geoff Thomas

18:18 10 Aug 22

The technician was on-time, friendly, never pushed to sell anything, he made sure he heard my concerns before doing anything! I just called to get a check-up before the August heatwave destroys any chance of doing anything outside and make sure none of that creeps on inside. Again, super friendly, gave me his assessment and never tried to sell/guilt trip me into anything. I look forward to working with Dillon for all my future needs!

Larry Back

00:38 10 Aug 22

Responsive and conscientious. Technician Cody was especially diligent. I felt well served.

Sherry Sherrill

22:43 08 Aug 22

Very pleased so far!Called to schedule an estimate to replace our hvac and they came the same day. Andrew was very friendly and professional and this made it a very pleasant experience.

JEFF MCCORKLE

22:05 08 Aug 22

Would definitely recommend Dillling, they were quick to come out to diagnose my unit, had replace our 23 year old Heat Pump, they were all honest and easy to talk to.. the installers were on time and very hard workers, polite and courteous!!

peter tesoriero

19:32 08 Aug 22

Gentlemen were very professional and the installation was nice and neat 👍

Thomas Coleman

19:23 08 Aug 22

John Caveny

14:06 08 Aug 22

On time and very professional. Well pleased. Seth was great!

Bradley Wagner

21:44 07 Aug 22

Claudia Dulac

21:15 05 Aug 22

Greg came out right away, sat down and reviewed my options and costs. Team of three led by Matt came out within the week and worked nonstop until I had AC. So professional, hardworking and communicative. They added several needed returns to improve my efficiency as well, no other company recommended that. They took the entire payment at completion of the project. They left my house spotless. I will recommend them to everyone I know! Excellent work and a very happy customer, thank you so much!!!

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