They were awesome to come when our AC went out AFTER 5pm, of course! Fixed our problem within an hour, great pricing, then came back for maintenance, the communication, professionalism and timeliness is ABOVE EXPECTATION! They've earned all of our business!
20:37 22 Oct 21
Had flood damage in the basement, water in both the supply and return ducts. They came out on Wednesday assessed the damage, started repair on Thursday and finished on Friday, cleaned and swept everything. On time, polite and professional.
16:59 22 Oct 21
14:33 22 Oct 21
17:37 21 Oct 21
Same day service, professional staff, great experience. Highly recommend.
21:06 20 Oct 21
20:16 20 Oct 21
19:29 20 Oct 21
Carl, the service technician was proficient and professional.Has worked on our units in the past and continues to excel.
13:06 20 Oct 21
Outstanding service always from curtious and knowledgeable staff.
02:00 19 Oct 21
Responded quickly to an emergency situation on a Sunday. Had to replace whole H&A system. Promptly and efficiently was able to do the full install the next day in 4 hours! Great service, very professional, and easy to negotiate and deal with.
23:17 18 Oct 21
He was very professional, understood what I needed...gave me my options and gave me good advice
22:35 18 Oct 21
20:28 18 Oct 21
15:08 18 Oct 21
Unfortunately, Dilling could not help with my problem, butproceeded to give me helpful information. Truly a greatrespectful company to use. Rare in this countries hatefulrhetoric anymore. 🤗
16:02 14 Oct 21
Andrew at Dilling explained absolutely everything relating to getting a new HVAC Unit, he worked extremely hard with the owner of the company to provide the best price, and triple checked to make sure everything was working and in order. A great company, reliable, on-time and the installation crew was thorough, worked efficiently and left the place clean. Highly recommend for installation and I will be using for maintenance as well!
12:21 14 Oct 21
Excellent customer service. Tech was on time and very professional. We would recommend Dilling heating and Air to everyone! Thanks for a great job.
12:10 14 Oct 21
19:46 11 Oct 21
01:01 09 Oct 21
Professonal, Respectful and friendly team
20:53 06 Oct 21
19:46 06 Oct 21
19:16 06 Oct 21
18:52 05 Oct 21
Timely service. Great communication. Friendly & professional service technicians. HIGHLY recommended.
19:29 04 Oct 21
Tate is a respectful technician and really took time with me and with servicing the heating unit. Great service and a great report regarding the wear on my gas pack. Tate was simply the best and went out of his way to Make sure things were running well. That’s why I choose Dilling!
12:33 03 Oct 21
19:42 01 Oct 21
Installers did a great job and finish ina timely manner. My new 14 seer Rheen unit is working Mo’better than the old 13 seer Comfortmaker!I’m very satisfied with overall Service and Price of the unit!…😁😁😁
16:09 01 Oct 21
13:53 01 Oct 21
Jimmy was awesome
David B. Melton
10:04 01 Oct 21
Service man was very professional, personable and thorough.
14:35 30 Sep 21
Very good, totally satisfied with service. Also purchased a new unit for second property. Owen was very knowledgeable. He not only performed the service of the existing unit he assisted in helping us to purchase a new unit for our second property.
22:53 28 Sep 21
20:31 24 Sep 21
18:00 23 Sep 21
Like everything about the service. Easy and responsive scheduling, a plan for both spring and fall preventive maintenance and excellent coordination on its execution.
20:35 22 Sep 21
20:57 21 Sep 21
My HVAC until died and they were super responsive and came out the next day to install a new unit. The install took a few hours and we were up and running (or should I say cooling) by lunch. They were very quick but very thorough at the same time. Super professional too! I would highly recommend Dilling Heating & Cooling for any heating and air service, repairs, or equipment replacements! I give them 10 out of 10 rating.
21:03 20 Sep 21
Carl Nolin is very professional, knows his stuff, and was very pleasant.He found the slight, but annoying, gas leak from the gas range -- that was making me crazy, and that the repairman from another company didn't find! In addition, he checked ALL my gas appliances and discovered a small leak at the gas furnace that I was unaware of, and repaired it. And then going the extra mile, he even crawled under the house to double-check the gas lines going from the various appliances.I'm so glad to discover Dilling Heating & Cooling, and will trust any further HVAC work that I need done to Carl and Dilling.
19:33 20 Sep 21
I am on the maintenance plan with Dilling and my overall electric bill has actually gone down since they started it!
18:45 17 Sep 21
16:43 15 Sep 21
13:35 15 Sep 21
Jordan was extremely professional during the inspection. I use Dilling a lot for our my own home and always recommend them to my real estate clients. I have yet to have an issue with Dilling.
15:36 14 Sep 21
18:48 13 Sep 21
On time and very professional. Well pleased.
17:40 13 Sep 21
20:32 09 Sep 21
Saturday the 22nd, had issue with unit not cooling - tried rebooting, tripping breaker and removing thermostat from wall - none of these worked. House temp reached 82 with thermostat set at 62. Called Dilling at 9:05 and had call back in less than 10 minutes. Technician arrived in less than hour and half and found a broken wire from past install that was causing intermittent connections - replaced wire and A/C was working by 11:15. Shannon did a great job on this call. This level of service is one that we are not yet accustomed to - highly recommend this company!
13:00 09 Sep 21
Had a new AC and Heating system installed. High quality Rheem system, very professional, courteous, flexible, on time, and top quality installers. Saved over $5000 compared to the highest quote I received. Very happy with the service and would highly recommend.
08:51 09 Sep 21
I received service on the same day of my first contact. I have new AC installed in one day. Very professional and courteous. Outstanding thorough workmanship.
12:46 08 Sep 21
My AC went out on 9/7 and we didn't notice until about 5PM. I called Dilling Heating and Cooling and they were able to get me on the schedule that same day. A tech came out around 7PM EST and he was very professional. He explained his whole process and even showed me things i could check/fix myself. The tech was able to resolve the AC issue fairly quick and my wife and kids were able to enjoy the cool sensation of AC again. Happy wife happy life. But honestly, this place is the best. If you have a home warranty (AHS) do like i did and cancel that contract, no reason to deal with horrible techs when you can call a company like this and get same day service at a fair price.
13:32 04 Sep 21
Kevin De La Cruz
21:06 01 Sep 21
18:53 01 Sep 21
Seth gave me different options to address the needs of my specific situation, prioritizing each step.
16:06 01 Sep 21
Explained everything and all options with pictures
15:18 01 Sep 21
00:15 31 Aug 21
This is a Company that puts integrity at the front of their name and service. Our Church is extremely satisfied with the quality of their work, the personalities of their team members and the over all kindness and attention to details that you expect, but unfortunately don’t see much anymore, but these guys are the real deal Ron H
23:17 30 Aug 21
05:31 26 Aug 21
Ed and his staff are very professional and they go above and beyond for their customers. Excellent customer service as well.
19:08 25 Aug 21
00:25 25 Aug 21
00:53 24 Aug 21
Michael and his team are the best in town! If you need a new unit, repair, or just service...make sure to call the BEST at Dilling Heating & Cooling
21:30 23 Aug 21
very helpful and knowledgeable tech. very detailed oriented and involves the homeowner in using and checking system. highly recommended.
14:48 19 Aug 21
What a great company, my technician Jordan was extremely thorough, quickly identified my problems and went over repair and replacement options. My wife and I decided to replace the system which they were able to do next day. What an amazing service and company. I would recommend higjly!!
23:48 16 Aug 21
20:38 16 Aug 21
20:00 13 Aug 21
It was time for a new HVAC unit for my house and Dillings provided me with a reasonable quote. Worked with my concerns and were professional every step of the way. Would recommend them for sure.
20:18 11 Aug 21
08:01 10 Aug 21
18:50 09 Aug 21
Cannot recommend them more highly. They installed a new HVAC system for me last year, everything worked without a hitch through the year up until last night when the thermostat died, gave them a call and they were out within a couple hours next day and troubleshooted and fixed tirelessly for several hours all under warranty! They stand behind their work!
11:03 07 Aug 21
Three technicians arrived for the installation of the new air conditioner. They were professional. They were on time and followed up when they finished to see if we had any questions. They cleaned the crawl space and yard where they worked.
10:24 06 Aug 21
01:31 06 Aug 21
SUPERIOR! Matt G., our sales snd service rep, practically performed a miracle! In the midst of our family emergency, Matt worked quickly and diligently to quote us a great gas pack AC and Heat unit, then found us financing under rush circumstances. Our unit was delivered and installed the very next day! From a 90 degree house to cool, warranteed comfort, Matt and Dilling solved our predicament and gave us the best product snd service in the business. Gastonia, if you are not already a satisfied Dilling customer, trust this amazed customer: CHOOSE Dilling!!
17:53 05 Aug 21
Seth Deem is our preferred tech and he arrived on time and provided me with great information (along with pictures) of the service call. He was very professional and kept the work area neat and clean-also wore booties in the house. Very knowledgeable and honest about our system. While he didn’t push extra services or products, he was informative regarding options available should we need repairs or an upgrade to our system. I would not hesitate to contact him or the company again should the need arise!
17:28 05 Aug 21
10:51 05 Aug 21
16:23 02 Aug 21
11:01 02 Aug 21
00:27 01 Aug 21
18:42 31 Jul 21
Great customer service , my wife was to be released from the hospital on Saturday afternoon . I woke up Saturday morning and my air was gone . I needed to get this fixed before I picked her up . I tried a couple other company’s which said they would return my call. I continued to try other places when I called Dilling I expected the same thing . With 5 min customer service returned my call. A very friendly lady sorry I can’t remember her name said they would be able to come that morning . About 1.5 hours later Tyler called and said he was 5 min away . He was friendly and professional and went over with me what was wrong and had it fixed within 45 min . He also took the time to show me the part that was broke and went over with me their preventative maint prices .Thank to y’all my wife was able to come home to a cool house to recover in . Great job Tyler and company .
20:45 30 Jul 21
Seth came out to our home today to do an inspection of our AC units. He spent a good deal of time cleaning the units and letting us know how the units are functioning. He was very knowledgeable, and personable. I will definitely use Dilling Heating & Cooling again.
20:17 30 Jul 21
The technicians were here for a very long day and were exceedingly polite, clean, and most importantly, proficient. Jimmy Morgan and his crew are to be commended for keeping a good attitude in spite of the hottest day of the year with tricky placement in a small courtyard.
23:16 29 Jul 21
Griffin Roydonald was the person that came by to fix the ac. He was very knowledgeable about what he was doing. He didn't try to sell or tell me that something else was wrong. He was very upright and honest about what needed to be done for right now. We have a very old unit and he was telling us that we will need another unit soon but didn't force us to buy one. It's hard when you live on a very limited income and he was very understanding. This is the best heating and cooling company we have ever had come out to work on our unit and from now on I will be calling them whenever we need more work done. Thank you Griffin, and may God Bless you and your family and the Dilling company. Thank you all.
Leslie Helms Real Estate
20:35 29 Jul 21
19:05 28 Jul 21
17:10 28 Jul 21
Wes service guy is awesome.. and has been here before. Really friendly and professional. He takes his time doing the maintenance and when done we feel it has been done good. He takes the time to answer questions, give us recommendations on how to make unit more efficient and last longer.Dilling Heating and Cooling is also awesome, everyone in office and management have always been kind, receptive, punctual and professional.They recommended a UV light, gave us a very good price and installed it. It has been amazing and the difference in the air quality has been very noticeable.Jeanne and I would recommend know one else and will never use anyone else. It is really a pleasure and refreshing in this time we are in to deal with a company that truly is trust worthy and believes in building long term relationships.P.S, You are blessed to have Wes as an employee.Thank you Dilling team,Mike and Jeanne Talbot
20:53 27 Jul 21
19:47 26 Jul 21
I had a great experience with this company. Carl was able to fix my air conditioner quickly and professionally!
18:24 26 Jul 21
This company is very fast to respond and very reasonable and their tech Seth is my new hero...he was so friendly and helpful and had my air running in no time!! They are highly recommended and my go to in the future!! Thanks so much!!
20:12 23 Jul 21
19:55 23 Jul 21
19:36 23 Jul 21
We just got a new mini split ductless system in the garage. Chris and Wes came yesterday to do the interview estimate and David came to clear up a question we had. Allen, Josh, and Ty just completed the installation and we are overjoyed. Now we can work out in the garage without worrying about getting overheated or using the temperature as an excuse to not work out at all. Thank you guys!🤗
00:46 23 Jul 21
Great responsiveness from customer service to schedule my service appointment. Owen arrived and was completely professional and also very easily identified the issue. He replaced the part quickly and also completed a thorough servicing of the unit for the rest of the summer.
19:53 22 Jul 21
As a Realtor I have found it hard to find a reputable hvac company who treats an inspection like a valued client. I Look forward to referring more business to you as well as referring my client. Seth was fantastic! Thank you again for the professionalism and quick turnaround