Careers - Customer Service Representative - Dilling Heating & Cooling

Job Description:

 

Dilling Heating & Cooling is Gaston County NC’s leading HVAC service company. We’re happy to meet our client’s heating and cooling needs by offering quality air conditioning and furnace installations, repairs, and maintenance.

 

Our team of talented technicians is Nexstar Certified and has over 60 years of experience with all makes and models of HVAC systems. We’ve built our business on the foundations of offering trust, value, and service to our clients, and we’ve been family owned and operated since 1955. We carry top brand HVAC products, including Rheem.

 

As a Customer Service Representative with Dilling Heating & Cooling, you will promote customer satisfaction by converting incoming customer calls into booked service appointments. The main responsibility of a CSR is to provide excellent customer service to all of our new and existing clients.

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We keep on growing because we only hire the best, and our customers love us for it. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

 

Responsibilities: 

  • You will need to learn the call script in order to sound professional and authentic when speaking with our customers.
  • Participate in training so that you grow and develop as a professional.
  • Maintain and update our customer database with complete and accurate information.
  • Maintain communication with dispatch and your manager.
  • Know how to establish customer rapport to ensure the highest levels of satisfaction.
  • Show yourself as professional and knowledgeable to win new referrals and repeat business.
  • Adhere to the company’s plan for resolving customer complaints quickly and favorably.
  • Participate actively in all training exercises and meetings. 

Desired Skills and Experience:

  • Highly organized with exceptional follow-through abilities.
  • Strong verbal and written communications.
  • High integrity with advanced social skills and ability to make solid connections.
  • Strong desire to be a better CSR tomorrow than you are today.
  • A competitive individual contributor who also loves to win as a team

What We Offer:

  • Our top performers are among the highest paid technicians in NC. You’ll have unlimited earning potential.
  • Company supplied, take it home at night, new and safe, super-cool company truck.
  • Medical Insurance
  • Retirement Plan with a company match.
  • A family. This is last on the list because it’s most important. We care about our team and expect you to bring that same caring when you join. We do a lot more than just work together.

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company.

 

Equal Opportunity Employer