Same day service, reasonable pricing and new unit within 2 days from first phonecall. Solid quality work, very professional and knowledgeable. Every person ( answering service, repairman, salesman, and technicians) were all friendly, nice, caring, and had the best customer service! I wish i had call them sooner. 100% recommend them
Cody was great. Very friendly. He made sure the Wi-Fi was set up on my iPad and walked me through how to use it. I will definitely be lookin into your yearly maintenance and your priority plus program!
Jordan was absolutely AMAZING. Very thorough and upfront about what was going on with my HVAC system. He took his time with looking at the system and even showed pictures explaining what was needed to be done. I give him a 10/10. I recommend him to everyone
The technician Jimmy was expected to arrive between 8am-12pm and he was here exactly at 8:00am! Extremely professional and explained everything thoroughly. He was also very polite and was prompt with making sure my heat was gone be back working as soon as possible! Absolutely recommend these guys.
I called Dilling for an estimate to replace my HVAC, ductwork, water heater, and wiring after a crawlspace fire. I was able to get an appointment the next day. The gentleman who met with me asked questions, took measurements, and spent time to understand the situation and scope of the work. He was friendly, personabe, and professional.
Nick was on time and extremely professional. I feel Nick is knowledgeable and can convey in an easy to understand way any information he is sharing. He definitely represents Dilling in a wonderful way.
Airforce was so thorough and thoughtful! He checked all of our plumbing needs and was great to call out what would help our problems with toilets and pressure that we've had for years. Glad we called Dilling for plumbing!
Seth was professional knowledgeable. Found the problem immediately! The office staff was helpful and friendly. Kristen(I think that’s the spelling) was great getting service out right away. Will definitely use in the future!
After an estimate for the job, the installers came out and put the unit in. They identified an issue that wasn't initially addressed, but it wasn't long before another team came out and fixed the issue. The quality inspector was also helpful in explaining how to address small air returns (due to the age of my house) to better enhance the operation of my unit. Overall I am pleased. Dilling has been easy to contact and quick with responses. I would recommend them for your installation.I've also now used this company for maintenance. I really like the communication. I always ask that they call me 30 min ahead of arrival. They are happy to do it.
I did not have heat and I just bought this house and I didn't know why. Ross asked good questions and figured out that my dual system could provide heat for me even though the furnace was down. I am so grateful! He could have gotten me for a whole bunch of money but did the right thing instead. Thanks for having Ross working at Dilling!
I’m a new customer to Dilling, nonetheless they sent a technician within hours of my “no heat” call. Jimmy quickly diagnosed the problem, clearly explained the issue and the cost, had the replacement part on his truck, and completed the repair within an hour - at 8pm on a 40-degree rainy evening. Very nice guy as well. We signed up for Dilling’s maintenance plan. I highly recommend this company.
We noticed our A/C was not working on a Friday night. I scheduled an appointment Saturday morning around 10 am. They had a technician out in a couple hours. Jordan went over the system completely with a detailed report along with pictures. My system had numerous issues due to age and other factors. Jordan gave me all of my options and gave zero pressure to choose any of them. After discussing the issues and the age of the system I decided to look in to replacing the system. Dylan came out by 2:30 pm and went over all my system options and prices with zero pressure on what I chose. Dylan provided me with all the information I needed to choose the best HVAC system setup for our home. Dilling's had an install team out by Monday morning at 10 am. They had the system completely installed by 2 pm. The system install jobs looks remarkable with zero traces they were there, besides all the new components. Every employee that Dilling sent out was extremely professional, polite and knowledgeable. I will 100% recommend them over any HVAC company! And the air scrubber I had installed works wonders, it neutralizes odors in less than an hour such as nail acrylic(monomer).
The first one who came out was very helpful and pleasant. We asked questions that he answered and wasn't bothered by us asking. 2nd guy who came out changed breaker, ran diagnostics and hung around to make sure nothing happened. He also let me know about new services you offer so we will be looking into those. Thank you for sending those great guys out! I really appreciate them!!
Everyone that we have seen from the company have been honest, friendly and professional. Needing to have your hvac unit replaced can be daunting and scary but these guys made it easy and much less scary. I would definitely recommend them!
Dilling replaced all ductwork under my residence and insured it was completed to code. Great friendly service and the job waa performed quickly. Dilling is my go to company for all my future HVAC concernes. Thank you for a job well done!
The salesman Owen was very informative and professional. He showed us all the different Heat Pump systems they offered explained in detail about the difference in proformance of each system. Dilling Heating and Cooling really works with the customer and the warranty that comes with the system can't be beat. Paul and Jason installed an American Standard Heat Pump system and were very professional, courteous, explained everything thoroughly and cleaned up after they finished the installation. Dilling's technicians have always been great and the office staff are friendly and professional.
I was in a panic and started googling heating and air companies with top reviews. Dilling popped up and I called on Saturday night at 6pm. Kristin answered the phone and I told her I had 45 min to speak to someone as I had sent another salesman from another company out the door and told him I would call him back in an hour. She got a salesman, Ross to call me back with 5 min to spare. Ross was fantastic!!! I had sent the other guy away so my husband and I could talk in private without him continuing to pressure us. Ross was, zero pressure, explained everything to me and instantly made me feel like I wasn’t just another customer. Dilling was $5,000 less than the other company and their incentives and coverage was better. I highly recommend Dilling. Oh and they were here today, Monday, and have already installed the new system. Now that is service. Installers were great as well. Thank you Dilling for coming to our rescue and being Honest and not like a slimy salesman. Cody P came back today to replace a part that was faulty and actually discovered it was a different part. He was super friendly and honest which is greatly appreciated!!! Im so glad I reached out and went with my gut and chose Dilling. Top notch company in my opinion
We are purchasing a house and needed an HVAC inspection. Seth is a pleasant gentleman who was very thorough. He did a complete check of the system, explained what he found in a way that was easily understood. He provided the paperwork that we requested. I was very pleased. The following month, after home purchase was complete, Nick, also a very plesant gentleman, completed the work. Very pleased with their service. Will use them again.
Amazing service & communication! Everyone was fantastic from the person setting up the appointment to the technician(Jordan, who was exceptional). This is not one of the usual fly by night outfits that unfortunately a lot of HVAC businesses are. These are professionals!
Called Dilling For a second opinion after quote from another HVAC company! Upon Calling, they were able to send a rep out with 2 hours same day. Nick came out and was VERY PROFESSIONAL AND EFFECIENT! He went over the ENTIRE unit and took photos of everything so he was able to show in depth what was causing the problems we were having. He explained everything and the best part was their quote was cheaper and we are getting more for our money. Highly recommended!
Cody the technician is so passionate about what he does and making sure that that the customer needs is met he was very informative he explained everything with expertise Amazing customer service! truly was easy to talk to and understanding of our issue! Hometown feeling indeed.I would highly recommend to anyone. You guys are the best!! THANK YOU SO MUCH
So far so good. This crew is the definition of professional.! Technician Nick was great. Salesman Andrew was great. All smooth sailing right now! I'll update you after installation!The whole process was great. They even faced a difficult install. Russ and Andrew, the installation technicians never stopped smiling. They are soldiers!Go with this company! You won't be disappointed!