Like everything about the service. Easy and responsive scheduling, a plan for both spring and fall preventive maintenance and excellent coordination on its execution.
20:35 22 Sep 21
20:57 21 Sep 21
My HVAC until died and they were super responsive and came out the next day to install a new unit. The install took a few hours and we were up and running (or should I say cooling) by lunch. They were very quick but very thorough at the same time. Super professional too! I would highly recommend Dilling Heating & Cooling for any heating and air service, repairs, or equipment replacements! I give them 10 out of 10 rating.
21:03 20 Sep 21
Carl Nolin is very professional, knows his stuff, and was very pleasant.He found the slight, but annoying, gas leak from the gas range -- that was making me crazy, and that the repairman from another company didn't find! In addition, he checked ALL my gas appliances and discovered a small leak at the gas furnace that I was unaware of, and repaired it. And then going the extra mile, he even crawled under the house to double-check the gas lines going from the various appliances.I'm so glad to discover Dilling Heating & Cooling, and will trust any further HVAC work that I need done to Carl and Dilling.
19:33 20 Sep 21
I am on the maintenance plan with Dilling and my overall electric bill has actually gone down since they started it!
16:27 20 Sep 21
Carl, the service technician was proficient and professional.Has worked on our units in the past and continues to excel.
18:45 17 Sep 21
16:43 15 Sep 21
13:35 15 Sep 21
Jordan was extremely professional during the inspection. I use Dilling a lot for our my own home and always recommend them to my real estate clients. I have yet to have an issue with Dilling.
15:36 14 Sep 21
18:48 13 Sep 21
On time and very professional. Well pleased.
17:40 13 Sep 21
20:32 09 Sep 21
Saturday the 22nd, had issue with unit not cooling - tried rebooting, tripping breaker and removing thermostat from wall - none of these worked. House temp reached 82 with thermostat set at 62. Called Dilling at 9:05 and had call back in less than 10 minutes. Technician arrived in less than hour and half and found a broken wire from past install that was causing intermittent connections - replaced wire and A/C was working by 11:15. Shannon did a great job on this call. This level of service is one that we are not yet accustomed to - highly recommend this company!
13:00 09 Sep 21
Had a new AC and Heating system installed. High quality Rheem system, very professional, courteous, flexible, on time, and top quality installers. Saved over $5000 compared to the highest quote I received. Very happy with the service and would highly recommend.
08:51 09 Sep 21
I received service on the same day of my first contact. I have new AC installed in one day. Very professional and courteous. Outstanding thorough workmanship.
12:46 08 Sep 21
My AC went out on 9/7 and we didn't notice until about 5PM. I called Dilling Heating and Cooling and they were able to get me on the schedule that same day. A tech came out around 7PM EST and he was very professional. He explained his whole process and even showed me things i could check/fix myself. The tech was able to resolve the AC issue fairly quick and my wife and kids were able to enjoy the cool sensation of AC again. Happy wife happy life. But honestly, this place is the best. If you have a home warranty (AHS) do like i did and cancel that contract, no reason to deal with horrible techs when you can call a company like this and get same day service at a fair price.
13:32 04 Sep 21
Kevin De La Cruz
21:06 01 Sep 21
18:53 01 Sep 21
Seth gave me different options to address the needs of my specific situation, prioritizing each step.
16:06 01 Sep 21
Explained everything and all options with pictures
15:18 01 Sep 21
00:15 31 Aug 21
This is a Company that puts integrity at the front of their name and service. Our Church is extremely satisfied with the quality of their work, the personalities of their team members and the over all kindness and attention to details that you expect, but unfortunately don’t see much anymore, but these guys are the real deal Ron H
23:17 30 Aug 21
05:31 26 Aug 21
Ed and his staff are very professional and they go above and beyond for their customers. Excellent customer service as well.
19:08 25 Aug 21
00:25 25 Aug 21
00:53 24 Aug 21
Michael and his team are the best in town! If you need a new unit, repair, or just service...make sure to call the BEST at Dilling Heating & Cooling
21:30 23 Aug 21
very helpful and knowledgeable tech. very detailed oriented and involves the homeowner in using and checking system. highly recommended.
14:48 19 Aug 21
What a great company, my technician Jordan was extremely thorough, quickly identified my problems and went over repair and replacement options. My wife and I decided to replace the system which they were able to do next day. What an amazing service and company. I would recommend higjly!!
23:48 16 Aug 21
20:38 16 Aug 21
20:00 13 Aug 21
It was time for a new HVAC unit for my house and Dillings provided me with a reasonable quote. Worked with my concerns and were professional every step of the way. Would recommend them for sure.
20:18 11 Aug 21
08:01 10 Aug 21
18:50 09 Aug 21
Cannot recommend them more highly. They installed a new HVAC system for me last year, everything worked without a hitch through the year up until last night when the thermostat died, gave them a call and they were out within a couple hours next day and troubleshooted and fixed tirelessly for several hours all under warranty! They stand behind their work!
11:03 07 Aug 21
Three technicians arrived for the installation of the new air conditioner. They were professional. They were on time and followed up when they finished to see if we had any questions. They cleaned the crawl space and yard where they worked.
10:24 06 Aug 21
01:31 06 Aug 21
SUPERIOR! Matt G., our sales snd service rep, practically performed a miracle! In the midst of our family emergency, Matt worked quickly and diligently to quote us a great gas pack AC and Heat unit, then found us financing under rush circumstances. Our unit was delivered and installed the very next day! From a 90 degree house to cool, warranteed comfort, Matt and Dilling solved our predicament and gave us the best product snd service in the business. Gastonia, if you are not already a satisfied Dilling customer, trust this amazed customer: CHOOSE Dilling!!
17:53 05 Aug 21
Seth Deem is our preferred tech and he arrived on time and provided me with great information (along with pictures) of the service call. He was very professional and kept the work area neat and clean-also wore booties in the house. Very knowledgeable and honest about our system. While he didn’t push extra services or products, he was informative regarding options available should we need repairs or an upgrade to our system. I would not hesitate to contact him or the company again should the need arise!
17:28 05 Aug 21
10:51 05 Aug 21
16:23 02 Aug 21
11:01 02 Aug 21
00:27 01 Aug 21
18:42 31 Jul 21
Great customer service , my wife was to be released from the hospital on Saturday afternoon . I woke up Saturday morning and my air was gone . I needed to get this fixed before I picked her up . I tried a couple other company’s which said they would return my call. I continued to try other places when I called Dilling I expected the same thing . With 5 min customer service returned my call. A very friendly lady sorry I can’t remember her name said they would be able to come that morning . About 1.5 hours later Tyler called and said he was 5 min away . He was friendly and professional and went over with me what was wrong and had it fixed within 45 min . He also took the time to show me the part that was broke and went over with me their preventative maint prices .Thank to y’all my wife was able to come home to a cool house to recover in . Great job Tyler and company .
20:45 30 Jul 21
Seth came out to our home today to do an inspection of our AC units. He spent a good deal of time cleaning the units and letting us know how the units are functioning. He was very knowledgeable, and personable. I will definitely use Dilling Heating & Cooling again.
20:17 30 Jul 21
The technicians were here for a very long day and were exceedingly polite, clean, and most importantly, proficient. Jimmy Morgan and his crew are to be commended for keeping a good attitude in spite of the hottest day of the year with tricky placement in a small courtyard.
23:16 29 Jul 21
Griffin Roydonald was the person that came by to fix the ac. He was very knowledgeable about what he was doing. He didn't try to sell or tell me that something else was wrong. He was very upright and honest about what needed to be done for right now. We have a very old unit and he was telling us that we will need another unit soon but didn't force us to buy one. It's hard when you live on a very limited income and he was very understanding. This is the best heating and cooling company we have ever had come out to work on our unit and from now on I will be calling them whenever we need more work done. Thank you Griffin, and may God Bless you and your family and the Dilling company. Thank you all.
Leslie Helms Real Estate
20:35 29 Jul 21
19:05 28 Jul 21
17:10 28 Jul 21
Wes service guy is awesome.. and has been here before. Really friendly and professional. He takes his time doing the maintenance and when done we feel it has been done good. He takes the time to answer questions, give us recommendations on how to make unit more efficient and last longer.Dilling Heating and Cooling is also awesome, everyone in office and management have always been kind, receptive, punctual and professional.They recommended a UV light, gave us a very good price and installed it. It has been amazing and the difference in the air quality has been very noticeable.Jeanne and I would recommend know one else and will never use anyone else. It is really a pleasure and refreshing in this time we are in to deal with a company that truly is trust worthy and believes in building long term relationships.P.S, You are blessed to have Wes as an employee.Thank you Dilling team,Mike and Jeanne Talbot
20:53 27 Jul 21
19:47 26 Jul 21
I had a great experience with this company. Carl was able to fix my air conditioner quickly and professionally!
18:24 26 Jul 21
This company is very fast to respond and very reasonable and their tech Seth is my new hero...he was so friendly and helpful and had my air running in no time!! They are highly recommended and my go to in the future!! Thanks so much!!
20:12 23 Jul 21
19:55 23 Jul 21
19:36 23 Jul 21
We just got a new mini split ductless system in the garage. Chris and Wes came yesterday to do the interview estimate and David came to clear up a question we had. Allen, Josh, and Ty just completed the installation and we are overjoyed. Now we can work out in the garage without worrying about getting overheated or using the temperature as an excuse to not work out at all. Thank you guys!🤗
00:46 23 Jul 21
Great responsiveness from customer service to schedule my service appointment. Owen arrived and was completely professional and also very easily identified the issue. He replaced the part quickly and also completed a thorough servicing of the unit for the rest of the summer.
19:53 22 Jul 21
As a Realtor I have found it hard to find a reputable hvac company who treats an inspection like a valued client. I Look forward to referring more business to you as well as referring my client. Seth was fantastic! Thank you again for the professionalism and quick turnaround
02:52 22 Jul 21
19:56 21 Jul 21
16:36 21 Jul 21
01:35 21 Jul 21
On time and great service with a fair price.
14:07 20 Jul 21
Kellen and Jordan were absolutely awesome. Super professional and fast.
23:34 19 Jul 21
Great response when I called. They showed up in an hr when no one else would come. The technician was professional and courteous and did a great job fixing my a/c. Will call again .
17:06 17 Jul 21
Great Service and was on time
01:58 17 Jul 21
Seth came out and did an evaluation of our older system. He was extremely professional and polite. Gave us options and suggestions and explained everything thoroughly. After calling Dilling I got very prompt service (within 30 minutes). Impressed with their service and communication.
19:40 16 Jul 21
The guys came to discuss available options for heating/Cooling Unit replacement. They were very informative, friendly, honest, and professional. We have had a great experience in our dealings with Dilling over the past 12 years.
15:03 16 Jul 21
Andrew and Michael at Dillings were very helpful, responsive, and got me a good price. Thank you!
15:51 14 Jul 21
The repair person took pictures and adjusted the humidifier, explained the condition of the duct work and what to do if the temperature changes due to rain or humidity outside. He answered our questions.
22:04 11 Jul 21
Very pleased with the service and value. Our sales rep Andrew was very through and professional - same for the install crew. The system has performed very well and has been very efficient. I would definitely recommend these guys.
00:56 09 Jul 21
After getting several bids for a new HVAC system I decided to give Dilling Heating and Air a chance. Even thought they were in Gastonia and I was in Concord they told me they would be happy to bid and come to Concord. After I reviewed the bid and takes to their salesman Andrew I knew this was the company to go with. They were upfront, professional, cleaned up and went over everything with me to make sure the job was correct and I was happy with the jnstall. They even had to take my attic stairs down to get the unit in the attic and reinstalled them perfectly. I am so glad I went with Dilling Heating and Air. Soo professional and such a amazing job!!
22:26 01 Jul 21
They were very thorough in ensuring the leak in my home didn’t come from the AC. Very very pleased with the quality of service and care.
22:01 01 Jul 21
10:50 01 Jul 21
01:51 01 Jul 21
Our air went out two days ago. I looked up heating and air repair and Dillons H&A came up and I noticed the high ratings. When I called they promptly answered. She told she could have a tech out here in a few hours. Well, they actually showed up in an hour. He went and worked and inspected my system. Unfortunately it’s to old to do anything with so he set me an appointment up with a salesman. This is where it went really well. We met with Matt and Chris. They were very knowledgeable about their products. They explained everything to us in a language we could understand. Did not push us in making a decision and now they are coming back in two days to install a brand new system. Ask about the new lease program. Great experience!!
15:26 30 Jun 21
23:45 29 Jun 21
20:15 25 Jun 21
Andrew, Scott, and the entire team were great from beginning to end! I highly recommend! They were recommend to me by my mother!
18:42 25 Jun 21
15:44 25 Jun 21
Timely, professional, and courteous. Problem with my system was solved on the first trip! I’d definitely recommend Dilling Heating and Cooling.
13:45 25 Jun 21
11:55 25 Jun 21
Showed my husband something about our heating and air, we didn't know was there.
14:24 24 Jun 21
Wonderful service and the installation only took 30 minutes. The service technician was informative and very courteous. Excellent work.
21:42 22 Jun 21
00:30 22 Jun 21
Carl was my repair technician and I will say he was incredibly polite, prompt, professional, and an all around good man. He took the extra step to figure out the issue, and to correct it. I will continue to do business if needed, and direct friends and family to Dilling.
17:02 21 Jun 21
We always use Dilling Heating and Cooling. They always come through for us. We particularly like Jimmy, he represents Dilling very well. We will request Jimmy again.
15:18 21 Jun 21
TheTechnician quickly found the problem and fixed it. The technician arrived when he said he would.
17:12 19 Jun 21
Fast professional service repairing my AC. Thank you!
14:33 19 Jun 21
I noticed our first floor AC was struggling yesterday, & last night it went out. I called before their posted open hour, & was pleasantly surprised (this being a Saturday) that an answering service picked up. I fully expected to have to leave a voicemail message. Delia took my information & the issue description, & I received a call right after they opened at 8am. The tech was out within an hour. I received both an email & a text confirming my appointment, & a text with the technician’s picture & name. As it turns out, we need to upgrade the 23-year-old unit, which we’re hoping can happen this weekend. So far, so good with Dilling … they are timely, professional, & extremely nice to work with!
22:53 18 Jun 21
Nice, polite courteous, knowledgeable, kellen was very knowledgeable, thumbs up
18:27 18 Jun 21
Andrew is wonderful! He is very personable, explained things thoroughly and earn my business. I would recommend Dilling heating and air conditioning. Thank you kindly!